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Terms and conditions

General Conditions of Sale

The online store available at https://shop.galibelle.com is the property of YOU CAN CHANGE IT INTERNACIONAL LDA, owner of the GALIBELLE brand.

  1. SCOPE OF APPLICATION

These General Conditions of Sale regulate visits/navigation and purchases and sales made at the online store at  www.galibelle.com, between any individual that uses the site and makes a purchase for purely personal use, as an end consumer, outside of their business or profession, and therefore, without any intention of reselling the items they buy at the online store (hereinafter “Buyer” or “Customer”) and YOU CAN CHANGE IT INTERNACIONAL LDA (hereinafter GALIBELLE) as the entity responsible for the sale of its products through this online store available at https://shop.galibelle.com, as the Seller.

GALIBELLE reserves the right not to process any order made by a user/Buyer that is not an end consumer or those that are not in complete agreement with the General Conditions of Sale.

GALIBELLE reserves the right to change these conditions of sale, without prior warning, as well as at any time to modify the commercial information and offer presented about the products, prices, promotions, conditions of sale and services, and any change will be published on the above mentioned website.

The buyer or customer should register online providing GALIBELLE with correct and complete information to allow the seller to contact them and the correct processing and delivery of the order.

The images that represent the products are merely illustrative and the customer should take into account variations in their appearance, taking into consideration the characteristics of the monitor/device used when purchasing the product.

Confirmation of the online order by the customer implies knowledge and acceptance of the General Conditions as well as the existing Privacy Policy.

 

  1. ORDERING

To order/ buy the products available at https://shop.galibelle.com the customer should register as a customer, login and add selected products to the shopping cart, clicking on options for available sizes and colours in order, depending on the type of product in stock.

To conclude the order the customer should in sequence and in full, fill in all the steps requested on the form. At the end, the customer will receive an automatic order confirmation by email, which should be kept until the order is received.

GALIBELLE reserves the right not to accept or to cancel the order if the information provided does not allow the order to be finalised and/or if the customer is found not to have paid.

The fulfilment of all the orders made on the site is subject to the availability of the products and GALIBELLE shall seek to ensure that all the items on sale on the site are in stock. GALIBELLE reserves the right not to accept any orders or to cancel orders that have already been confirmed for products that are out of stock. If a product is not available and/or out of stock, GALIBELLE shall immediately inform the End Consumer about the partial or total cancellation of their order, and the buyer has the right to a refund of the amount paid.

 

  1. CANCELLING AN ORDER

If the order does not meet the general conditions of sale presented and/or under the terms described below, GALIBELLE reserves the right to cancel it, exempt from the responsibility of any damage or costs:

– If there are any changes to the conditions of production, transport and costs of the items shown.

– If, for any reason, it is impossible to collect or receive payment for the order.

– If the main information required for its delivery is incomplete.

– If it is considered fraudulent or incorrect by the website’s automatic security systems.

GALIBELLE only ships orders on business days. Therefore, order delivery times do not take into account weekends or bank holidays. Any delay experienced in the shipping of items, in relation to the dates presented, does not give entitlement to compensation.

 

  1. PRICES

The prices presented in the catalogue include value added tax (VAT) at the legal rate at the time of purchase, to which shipping costs will be added.

Any other costs resulting from shipment of orders, namely customs processing charges, shall be the exclusive responsibility of the buyer of the product.

GALIBELLE informs that the prices charged at https://shop.galibelle.com are exclusive to the GALIBELLE online store and that prices may vary from the prices charged at physical stores across the world.

 

  1. SHIPPING TERMS

1. Following credit authorisation and verification, orders will be shipped out the next business day. We strive to get your shoes to you as quickly as possible. Orders arrive to 10 business days. When placing your order, please make sure that you use the billing address and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order may be held and moved to our verification department. Our verification department will contact you by email. This process may delay your order by 1-3 business days.

2. We process and ship packages Monday through Friday. We do not offer shipping or delivery at the weekends or holidays.

3. Your order may be delayed 1 to 2 business days if our verification department needs additional information. You will be contacted via email or phone if additional information is required for further verification. Please check your email if your order is not processed immediately. We reserve the right to cancel any order due to potential fraud.

4. International shipping – GALIBELLE ships to most foreign countries. Shipping will be automatically calculated at the checkout page when both the address and shipping destination is selected.

All international orders will be shipped through the local post office. Shipping transit time varies from 3 to 60 business days depending on destination country.

If we are unable to process your order due to inaccurate/incomplete shipping information or further verification your order processing time may be delayed by an additional business day.

Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer.

 

  1. CUSTOMER SUPPORT

For information or any additional clarification, the customer should contact us by email: comercial@galibelle.com or by telephone on +351 21 098 79 97 from 10 am. to 5.30 pm. Monday to Friday.

Privacy policy

Privacy Policy Last updated: 06/10/2016

GALIBELLE (“us”, “we”, or “our”) operates https://shop.galibelle.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

 

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Additionally, we may use third party services such as Google Analytics that collect, monitor and analyze this data.

 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information, each person may refuse to receive the information at the time of collection or any time they receive a new piece of information.

 

Disclosure of personal information

Your personal information may be disclosed to third parties that provide specific services, such as external entities contracted by Galibelle.

Additionally, your personal information may be disclosed to third parties, to:

– comply with applicable legislation.

– protect the rights of Galibelle.

– respond to legal inquiries.

Personal information will not be disclosed to third parties unless you are informed or without your consent, when this is required by law, except in the above mentioned cases.”

 

Processing of personal information

Personal information is collected and processed by Galibelle only for purposes strictly linked to the use of this site, its services and product purchases. However, your personal information may also be used for other processing operations that are framed within these uses:

– Whenever you purchase a product sold on this site we collect your personal information (i.e. email address, delivery address, credit card number and telephone number) on the purchase form, only for the purposes of the sale and transport of the products ordered.

– Whenever you register a delivery address, we collect your personal information in order to simplify the process of shipping future orders.

Your personal information will only be communicated to third parties whenever necessary to process an order, in the following cases:

– Electronic payment services, via credit or debit cards.

– Selecting and shipping items.

– Solving issues or questions related to product sales.

– Processing returned items.

 

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Changes to this Privacy Policy

This Privacy Policy is effective as of 06/10/2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Sharing Your Personal Information

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Payments

We accept:

 

 

You can opt for the following payment options:

  • Credit Card (Visa, Visa Electron, Mastercard) – available soon
  • Paypal (When selecting this payment option you will be sent to the Paypal page to proceed with the payment)
  • ATM reference (only available for Portugal)
    If you choose this option, you will receive a reference to be able to make the payment. if you do not make the payment within 48 hours after receiving the reference, your order will be automatically canceled.
Shipping
  1. PORTUGAL SHIPPING 

All of our domestic orders are shipped through the local post office or shipping transportion.

Following credit authorization and verification, orders will be shipped out the next business day. We strive to get your shoes to you as quickly as possible. Orders arrive to 10 business days. When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held and moved to our Verification department. Our verification department will contact you via email.This process might delay your order 1-3 business days.

We process and ship packages Monday through Friday. We do not offer shipping or delivery on the weekends or holidays.

Your order may be delayed 1 to 2 business days if our verification department needs additional information. You will be contacted via email or phone if additional information is required for further verification. Please check your email if your order isn’t processed immediately.We reserve the right to cancel any order due to potential fraud.

 

  1. INTERNATIONAL SHIPPING

Galibelle Portugal ships to most foreign countries. Shipping will be automatically calculated at the checkout page when both the address and shipping destination is selected

All international orders will be shipped through local post office or specific shipping transport. Shipping transit time varies from 3 to 30 Business days depending on what option you choose.

If we are unable to process your order due to inaccurate /incomplete shipping information or further verification your order processing time may be delayed an additional business day.

Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer.

 

  1. TRACKING YOUR PACKAGE

We will send you a shipping confirmation email when your order has been shipped. You will be able to track your package the entire way. From the post office first scan to delivery day. Please make the necessary arrangements to be present at the time of delivery, because unfortunately, we aren’t responsible for orders that show “DELIVERED”. 

Packages are shipped out on online business days which are :

Monday-Friday

9 A.M to 3:00P.M.

If your package is returned to our facility by our provider (under the same label) for any reason, there will be a €15 return shipment fee that is applied for domestic orders. (Return shipment cost may very on international shipments)

 

  1. PO BOXES AND APO/FPO OR U.S. TERRITORIES

We accept orders shipped to PO boxes and APO/FPO or U.S. territories.

Orders that are refused will be charged the original shipping plus return shipping to us.

 

  1. SALES ITEMS

All Items on our “SALES” tab are Non Refundable and Non Returnable. All items are final sale. We reserve the right to add or remove items at any time.

 

  1. SHIPPING COSTS

Portugal

Up to 50€: Free shipping

Over 50€: 3,99€

 

Internacional

Europe: 9.90€

Non Europe: 19,90€

Returns

Galibelle takes great pride in the quality of our products and manufacturing. If for any reason, you receive an item which has a manufacturing defect or quality issues, we will promptly assist you with a refund or exchange.

Please note that we will not accept refunds in case you have changed your mind after placing an order. But, we will exchange your item in case you have ordered the wrong size.

All returns need to comply with our guidelines on return policy:
Items must be returned in new, unworn, and unwashed condition within 7 days, and will be inspected upon arrival. They must also be returned with their original packaging and all of its contents (if applicable).
All sale items are non-returnable, non-refundable, and non-exchangeable.

 

RETURNS PROCEDURE

3 Easy Steps to Return:

1. Contact us on comercial@galibelle.com to obtain a return authorization confirmation. Please include your purchase order information in your email and the reason for return, including photos in case of manufacturing/quality defect.

2. Pack and secure your shoes in their original packaging along with your return authorization form.

3. Ship the item(s) back to the address provided and you’re set! The cost of returning the item(s) to us is your responsibility. Please return all items by courier and ensure the parcel is insured and able to be traced as we will not take any responsibility for lost or damaged parcels.

Refunds – Once we’ve received your package and inspected the items our Return & Exchange department will process your item cost refund. Please note that after the refund has been processed by your banking institution it will usually take 5-10 business to reflect in your account.

Size Exchanges – Once we’ve received the item you wish to exchange, we will contact you via email to confirm stock availability. If the item is available it will be shipped upon your approval and payment of shipping charges.

If you have any questions or if you are unclear about anything, please don’t hesitate to contact us at comercial@galibelle.com and we will get back to you as soon as possible!

Sizing info

Please use these size chart to help determine your strap size.

Sole and strap equivalence chart:

Euro Sole Size Suggested Strap Size*
35-36 S
37-38 M
39-40 L
41-42 XL

If you need to confirm your foot size, please download this foot sizing chart

Note: The suggested strap size equivalence is based on standard feet sizes. If you have wider/narrowed feet, please accommodate for the difference and order a size bigger/smaller.